Frequently Asked Questions
Why should I shop Xola Wave?
Xola Wave is designed for all girls who love effortless style with a touch of luxury. Every piece is selected with quality, influence, comfort, and confidence in mind. You will look good and feel even better.
Is Xola Wave currently active and accepting orders?
Yes! Xola is fully active and currently accepting all orders. All available items can be purchased directly through our website.
We update our website frequently and is built to handle multiple orders at once while ensuring a smooth secure checkout experience.
Are your items true to size?
Yes, most of our pieces run true to size with a relaxed, comfortable fit. If you prefer a more fitted look, consider sizing down.
Do you offer free shipping?
Yes! We offer free shipping on orders $75+ which will also be automatically combined with most coupons.
When will I receive my order?
Orders are processed within 1-3 business days. Shipping typically takes 5-10 business days depending on your location.
We ship worldwide from USA.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Google Pay, and Shop Pay.
All transactions are secure and encrypted for your safety.
• You can also use accelerated checkout options for a faster, seamless experience.
Can I track my order?
We’ve got you covered!
Enter your tracking number below to see your order status and delivery updates in real time.
You’ll receive your tracking number by email once your order has shipped.
Please note:
• Tracking and processing may take 1–3 days to update after receiving order’s info.
If you have any questions or need help, feel free to reach out — we’re here for you 💕
Can I cancel or change my order?
Orders are processed quickly, so changes or cancellations must be requested with a short time after placing your order. Please contact us as soon as possible and we’ll do our best to assist you.
What if I entered the wrong address?
Please double-check your address at checkout. If you notice an error, contact us immediately. We are not responsible for orders shipped to incorrect addresses provided at checkout.
What if I get the wrong size?
Reach out to us as soon as possible and we’ll do our best to help before your order is processed. If you need help with resizing, reach out to us asap. We’ll do our best to help.
Can I return or exchange an item?
You sure can! We accept returns within 14 days of delivery for unworn items in its original condition.
Where do you ship to?
We offer worldwide shipping. Delivery times may vary depending on your location.
At this time we do not offer local delivery/pickup all orders will be shipped directly to your address.
How can I contact you?
Send us a message in our automated chat box or you can email us.
Email us: xola@xolawave.com
We’ll get back to you as soon as possible.
Response Time:
Please allow 24–48 hours for a response.
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