Shipping policy

Processing Time:

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped out promptly.


Estimated delivery time:

• United States: 5–12 business days

• International: 7–20 business days


Please note that shipping times may vary depending on your location and external factors.


Tracking Orders:

— Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.


Shipping Delays:

We are not responsible for delays caused by

• Carriers (USPS, UPS, FEDEX etc.)

• Customs or international shipping processes

• Weather conditions or unforeseen circumstances


During high-demand periods, shipping may take longer than usual. And we do apologize for the inconvenience. 


Incorrect Address:

—Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.


Lost or Stolen Packages:

Xola Wave is not responsible for lost or stolen packages marked as delivered. If your package is marked as delivered but you have not received it, please contact your local carrier directly.


Order Issues:

If you experience any issues with your order, please contact us at:

📧 xola@xolawave.com